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FAQs

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Buying Tickets

Our website is setup for you to buy tickets directly. You can either buy them as a guest, access discounted tickets as a financial CTG Member, or register to buy tickets.

Do I need to be fully vaccinated to see a show

Yes. As directed by the Queensland Government’s Public Health and Social Measures linked to vaccination status Direction (the Direction), anyone entering Centenary Theatre aged 16 years and over must be fully vaccinated or medically exempt. All patrons over the age of 16 years will be required to register through the Check In Qld app and to provide proof of vaccination (or medical exemption) at time of entry.

Masks are mandatory and we ask that you bring your own mask to the theatre with you. In accordance with the Direction.  Centenary Theatre is operating at 100% capacity and seating is not required to be physical distanced.

If you are unable to check in using the Check In Qld app we will be able to check you in, but please remember to bring a printed version of your vaccination status or exemption.

Centenary Theatre is required by the Direction to refuse entry to anyone not vaccinated, or without medical exemption, or not willing to provide contact tracing information. In these circumstances there will be no refunds.

If you are unwell, or have any COVID symptoms, please stay home and you will be entitled to a refund.  If after purchasing tickets you are diagnosed with COVID, have been in close contact with anyone displaying COVID symptoms, or are required to isolate, you will be entitled a refund. 

Do I need to become a Member

You don’t need to become a member or register to buy tickets.

When you register to buy tickets, you get quick access to your account through your login.
Anyone is welcome to become a member, and is then entitled to the one discounted ticket per performance.

How do I become a Member?

To become a member, you will need to register to buy tickets first. Once you have registered to buy tickets, you can then upgrade to a paid CTG member. This will then allow you access to the one discounted ticket per show, as well as other member events throughout the year.

How do I buy tickets.

To be able to purchase tickets, simply visit the tickets page and choose the show you’d like to attend. You then select the seats you want, allocate the kind of ticket to that seat, and pay at the checkout. You may also be a registered ticket buy or paid member.

When buying your tickets, first ensure that you have selected the right event, and that the seats you wants are available. There is a calendar available under ‘What’s On’.

If you select the date using the calendar, you will only be presented with tickets for that day. If you click on ‘Tickets’, you will be shown the full list of shows.

Simply select the seats, indicate the ticket type and click add to cart.

If you are a member, you will need to sign in. When you apply the ticket type ‘CTG Member’ to a seat, you will get it at the discounted price automatically.

People that make group bookings need only select the ten or more seats they wants, make sure they are ‘Adult’ tickets, and then the group discount will be applied at the checkout.

Please check the date is correct for the event that you want to attend.

Why can’t I login to buy tickets?

If you have just registered to buy tickets, you will need to click on the link in the email that has been sent to you to activate your account. If you haven’t received the email, please check your junk email and spam folder. It is important that you complete this process, because this is the email address the tickets will be sent to and we need to verify that you can receive them.

If you have forgotten your password, you can choose to reset it under the members menu item in the top menu panel. This works for both registered ticket users and members.

If you are having any problems with this, please don’t hesitate to call or email.

Refunds

If some reason you have any issues with your ticket purchase, please immediately forwarded the email you received after purchasing your tickets to finance@centenarytheatre.com.au. Please let us know what your problem is, and we will resolve it for you. Otherwise you can call our mobile number, and we will get back to you as soon as possible.

What time should you get to the theatre?

Due to the current requirements we have to meet COVID-19 policies, it is important that you get to the show 30 minutes before it starts. We need to ensure everyone is registered for contact tracing purposes, and this can be difficult to do if everyone only arrives five minutes beforehand.