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FAQs

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Buying Tickets

Our website is setup for you to buy tickets directly. You either need to be a paid CTG Member, or registered to buy tickets.

Do I need to become a Member

You don’t need to become a member to buy tickets.

When you register to buy tickets, your details are kept on file to contact tracing purposes whenever you attend events. This will not be the case for people that you buy tickets for, that is a start.
Anyone is welcome to become a member, and is then entitled to the one discounted ticket per performance.

How do I become a Member?

To become a member, you will need to register to buy tickets first. Once you have registered to buy tickets, you can then upgrade to a paid CTG member. This will then allow you access to the one discounted ticket per show, as well as other member events throughout the year.

How do I buy tickets.

To be able to purchase tickets, you need to be registered to buy tickets or a paid member. Once you have completed this and have activated the email sent to you, you can then login to buy tickets. You only need to activate your account once after you have set it up. After that, you simply need to log in with your email and the password you chose.

To be able to purchase tickets, you need to login. You can do this through the Login menu item, or in the right-hand panel on most pages.

When buying your tickets, first ensure that you have selected the right event, and that tickets are available. There is a calendar available under ‘What’s On’ and ‘Tickets’ in the menu.

If you select the date using the calendar, you will only be presented with tickets for that day. If you click on ‘Tickets’, you will be shown the full list of events on the page. There are links to show dates in the right hand side column or you can scroll down to the date that you are after.

Simply select the quantity of tickets next to the ticket type and click add to cart. The cart will appear in the right hand side menu, and when you select that it will show you what you are purchasing. Please check the date is correct for the event that you want to attend.

Why can’t I login to buy tickets?

If you have just registered to buy tickets, you will need to click on the link in the email that has been sent to you to activate your account. If you haven’t received the email, please check your junk email and spam folder. It is important that you complete this process, because this is the email address the tickets will be sent to and we need to verify that you can receive them.

If you have forgotten your password, you can choose to reset it under the members menu item in the top menu panel. This works for both registered ticket users and members.

If you are having any problems with this, please don’t hesitate to call or email.

Refunds

If some reason you have any issues with your ticket purchase, please immediately forwarded the email you received after purchasing your tickets to finance@centenarytheatre.com.au. Please let us know what your problem is, and we will resolve it for you. Otherwise you can call our mobile number, and we will get back to you as soon as possible.

What time should you get to the theatre?

Due to the current requirements we have to meet COVID-19 policies, it is important that you get to the show 30 minutes before it starts. We need to ensure everyone is registered for contact tracing purposes, and this can be difficult to do if everyone only arrives five minutes beforehand.